Q: Are there fees associated with joining D&M Productions of SFL?
A: No. We are known as “The Free IB”. In our 14+ years with Arise, we have never charged any agent any fees above the Arise Platform Fee ($19.75/payroll cycle).
Q. Are there any specifics that need to be on my PC that need to be met?
- Windows 10
- i5 3.0 GHz processor (minimum)
- 4GB Ram (minimum)
- 500+GB HDD 7,200 RPM or better or SSD
- Dual HDMI video output (dual monitors are required for most)
- Ethernet internet required (no wireless anything, ever)
- USB headset with microphone
- Ethernet wire long enough to reach from router/modem to PC
- All-in-one PCs are not permitted, notebook PCs (laptops) are not recommended as they usually do not meet the required specifics (including screen resolution and dual-screen abilities)
- Keyboard and mouse that are not wireless.
Q. Has COVID-19 impacted operations within this company?
A. We have had a minimal impact on hours available for agents to service. Most of our agents are still receiving 30+ hours per week with no problem. Any agents not able to achieve 30+ hours per week are being offered additional classes at no cost to them.
Q: What are my home office requirements?
A. Clean Federal Background Check, Windows 10 computer with hard-wired high-speed internet (10 Mbps downstream and 3mbps upstream minimum required), a quiet workspace, telephone tine (landline). Not all clients require as stated, this is simply the general Arise requirements.
Q: Does it matter which state I live in?
A. Our Work-at-Home program through Arise is not available for residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.
Q: What kind of experience is required?
A. Absolutely none.
Q. What will be my day-to-day role?
A. There is a variety of roles offered for servicing opportunities from customer service, technical support, data entry, and sales. These roles can be calls, chat, email or a mixture.
Q. Will I be performing all the roles listed above daily?
A. No, you will only perform the roles you sign up for via the client of your choice.
Q: Do I need to have all requirements met prior to joining?
A. Not at all. The sooner you join the sooner you are able to select from the various clients listed. Please note that the client listing does change very frequently. Classes are first-come, first-serve.
Q. Does each client have the same requirements?
A. No. While making your client selection you can see what each client requires, so you can then more accurately equip your home office.
Q: Who do I contact if I have additional questions along the way?
A. At D&M Productions we are always available to assist and answer any questions along the way. In addition to this page for those just signing on, we are available via chat on our company website, a text message with the owner and email to support and the owner. If you prefer to speak to someone, we are always available via telephone too. Post-Certification agents will have access to a client-specific chat room, during servicing time. These chat rooms are stocked with top-performing performance facilitators. In addition to these options, you’ll have a friendly and knowledgable QAPF (Quality Assurance Performance Facilitator) to answer any questions that are service-related.
Q. Is there any investment needed on my part to start working from home?
A. The only investment that will be required of you is when you select a client certification course. This cost is paid directly to Arise. Class costs run from $5 – $249 (varies by client), most classes are between $50 – $120. More often than not, our IB will waive the class cost.
Q. How often do I need to take a certification class?
A. You are required to take a certification class for each client. Therefore, if you only service a single client, you’ll be taking a single certification class. If you decide to take on an additional client, you’ll be required to complete another certification class. Remember, each class is designed specifically for the client you have chosen.
Q. Which clients does your company service?
A. We are under a strict Non-Disclosure Agreement. Due to said agreement, we cannot disclose any client names until you have signed a similar agreement.
Q. Does your company have anything different, client-wise, than other IBs (Independent Business) on the Arise Platform?
A. All IBs have access to the exact same clients and classes throughout the entire Arise Network.
Q. Finally, what’s the overall deal?
A. Watch this video, IBO gives a 21-minute overview of the company